Refund Policy


Refund Policy


Thank you for using our Influencer Hiring Platform. We appreciate your business and are committed to providing you with high-quality services. However, we understand that there may be times when you need to request a refund. Please read this policy carefully to understand your rights and responsibilities.


Refund Eligibility

We offer refunds for our services in the following situations:


  • If you have paid for a service and we are unable to deliver it for any reason.

  • If we have made a mistake in delivering a service and you are not satisfied with the result.

  • If you have cancelled your service request before we have started working on it.


Refund Procedure

To request a refund, please contact our support team through the contact form on our website or by emailing us at refund@neo.com.pk. Please provide your name, email address, the name of the service you purchased, and a brief description of the reason for your refund request.


We will review your request and determine whether you are eligible for a refund. If we approve your request, we will issue a refund to your original payment method within 5 business days.


Please note that we reserve the right to deny refund requests in the following situations:


  • If you have already received and approved the service.

  • If we have started working on the service before you requested a refund.

  • If you have violated our terms of service or engaged in any fraudulent activity.


Contact Us

If you have any questions or concerns about our refund policy, please contact our support team through the contact form on our website or by emailing us at [insert email address]. We are committed to resolving any issues in a timely and satisfactory manner.


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